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Stem Computer Systems Ltd - Prices
Labour*

All prices exclude VAT

Workstations:

Workshop Labour - 25.00 per half hour or part

On-Site Labour first half hour - 65.00 for first half hour or part

On-Site Labour first half hour (HG4 postcodes) - 45.00 for first half hour or part

On-Site Labour after first half hour - 30.00 per half hour or part

Remote Connection Support - 25.00 per half hour or part

Servers:

Workshop Labour - 50.00 per half hour or part

On-Site Labour first half hour - 80.00 for first half hour or part

On-Site Labour after first half hour - 50.00 per half hour or part

Remote Connection Support - 50.00 per half hour or part

* Applies during office hours. Outside office hours this will increase.

Support

Take an annual support pack and you can save up to 40% compared to a "pay-as-you-go" approach. Our service packs are available in 3 sizes, each bringing additional benefits and cost savings.

Each service pack contains a number of service credits which are valid for 12 months from date of payment. The service credits can be used as indicated below.

The higher level of service you purchase, the lower the price per credit and the greater additional service levels and other discounts.

Packs can be purchased at any stage as a top-up should you use all of your credits. Note that additional services and discounts apply to the pack currently in use.

See the table below for pack prices and other benefits.


Bronze Pack

10 Credits
240 + VAT




Silver Pack

25 Credits
Priority Service
5% Parts Discount*
580 + VAT


Gold Pack

50 Credits
Priority Service
Priority Telephone Support Number
10% Parts Discount*
1100 + VAT

* Applies only to parts used to effect a repair to existing equipment.



Service Used
Call Out to Workstation inc. 1/2 hr
Additional 1/2 hour for Workstation
Call Out to Server inc. 1/2 hr
Additional 1/2 hour for Server
Remote Workstation Support per 1/2 hr
Remote Server Support per 1/2 hr

Credits Deducted

2

1

3

2

1

2

PAYG Price

65.00

30.00

80.00

50.00

25.00

50.00

Equivalent Gold Price

44.00

22.00

66.00

44.00

22.00

44.00

Now Available:

See your support status and usage live on our website.